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howToShop

Home > How to Shop

How to Shop

Welcome to PARKnSHOP Online Shopping!
Simply follow these steps to shop easily, quickly and enjoyably.

1. Login or browse the website as guest
2. Add products to your shopping cart
3. Checkout

Your order will arrive at your door during your chosen delivery time.

Have fun shopping!

1. Getting Started
2. Shopping
3. Checkout
Select Delivery District:
PARKnSHOP stores in different districts carry different products. If you are new to ordering online with us, please select your delivery district as "Guest Visit" each time you browse PARKnSHOP.com so you can be sure the products you have selected are available in your district.
Login / New Registrant:
If you are an existing customer with us, you can simply login with your username and password.

If you do not have a PARKnSHOP account, you will need to register before you can checkout. Please make sure your username is an email address, and keep in mind that we will use your username (the email address you provide) for login and all future correspondence.

You can register several delivery addresses in your account. When you get to the checkout, simply select the address you would like your order delivered to.
Security:
We employ Secure Socket Layer ("SSL") technology to secure all online commerce transactions. This encrypts all of your personal information, including your credit card number, name, and address, so that it cannot be read as it travels over the Internet.

We also offer Verified by Visa / MasterCard SecureCode, which is available at PARKnSHOP.com. Verified by Visa / MasterCard SecureCode is a service that will let you use a personal password with your Visa / MasterCard, giving you added assurance that only you can use your Visa / MasterCard to make purchases over the Internet.
The Picture:
Check the product detail page to view the product image, product information and promotion details for your shopping convenience. Photos are for reference only.
Price Offers:
  1. Case Offers
    There are over 500 multi-buy offers in this section. Select Price Offers in the Top Navigation menu and click [Case Offers] from the drop down menu to reach them. You can also narrow your search down to specific product categories using the [Select Department] drop down menu.
  2. Buy More Save More
    This is a great way to enjoy more savings. With special offers such as buy 1 get 1 free, get the second item for just $1 or redemption at special prices, you will get even more for even less. Select Price Offers in the Top Navigation menu and click [Buy More Save More] in the drop down menu, all the Buy More Save More products are grouped together here. You can also narrow your search down to specific product categories using the [Select Department] drop down menu. You will also see Buy More Save More offer details automatically if you click on a product image that has a icon on it.
  3. MoneyBack Offers
    You will earn extra MoneyBack points when you buy products that have a icon next to them. To view the full list of bonus point offers, select Price Offers in the Top Navigation menu and click [MoneyBack Offers] in the drop down menu. You can also narrow your search down to specific product categories using the [Select Department] drop down menu.
  4. Recommended Items
    Every week, we bring you over 1,000 recommended items. Select Price Offers in the Top Navigation menu and click [Recommended Items] in the drop down menu. You can also narrow your search down to specific product categories using the [Select Department] drop down menu.
Promotions:

  1. Red Hot Deal Products
    We select numerous products with promotions as Red Hot Deals every week. Select Promotions in the Top Navigation menu and click [Red Hot Deal Products] in the drop down menu. You can also narrow your search down to specific products using the filtering function.
     
  2. MoneyBack Offers
    You will enjoy special MoneyBack offers when you buy products that have an icon next to them. To view the full list of bonus point offers, select Promotions in the Top Navigation menu and click [MoneyBack Offers] in the drop down menu. You can also narrow your search down to specific product using the filtering function.
     
  3. Own Brand Products
    We offer own brand products that bring you outstanding quality. Select Promotions in the Top Navigation menu and click [Own Brand Products] in the drop down menu. You can also narrow your search down to specific products using the filtering function.
     
  4. Buy More Save More
    This is a great way to enjoy more savings. With special offers such as buy 1 get 1 free, get the second item for just $1 or redemption at special prices, you will get even more for even less. Select Promotions in the Top Navigation menu and click [Buy More Save More] in the drop down menu, all the Buy More Save More products are grouped together here. You can also narrow your search down to specific products using filtering function.
     
  5. Case Offers
    There are various multi-buy offers in this section. Select Promotions in the Top Navigation menu and click [Case Offers] from the drop down menu to reach them. You can also narrow your search down to specific products using filtering function.
     
  6. New Arrivals
    We always keep you update with new products here. Select Promotions on the Top Navigation menu and click [New Arrivals] in the drop down menu. You can also narrow your search down to specific products using the filtering function.
     
  7. Healthy Products
    Eat well, live well. A wide range of healthy products are available for your well-being. Select Promotions on the Top Navigation menu and click [Healthy Products] in the drop down menu. You can also narrow your search down to specific product using the filtering function.
Shop by Category:
Select the department you need from All Categories in the Top Navigation menu or click directly on Select Categories in the Left Navigation menu. An Aisle list for the selected department will appear in the same Left Navigation menu. You may mouse on the Aisle list to choose Shelf categories, respective products will be displayed.
Shop by Brands:
You can now look for a product by brand. Click to find all brands available on the website. You can directly select the brand to look for its products.
Search by Keywords:
The Search function is located directly under the Top Navigation menu. Simply type in keywords, brands or the specific product you are looking for, then press enter or click the icon to check for results.
Popular Search:
The Popular Search function is a convenient tool that helps you find popular items quickly. This function is located under the Search function. Click the keyword phrase next to Popular Search to show the related popular products.
Shopping Cart:
When you have found what you want to buy, simply click to add the item to your shopping cart. The [Shopping Cart] button is located under the Top Navigation menu. It shows the total number of your selected item(s) and the total purchase amount. Mouse on [Shopping Cart] button to view your entire order. You may change the quantity of any item in your shopping cart by typing in the desired quantity in the box, or by the “+” or “-“ icon next to the quantity box. To remove an item, simply click the next to the sub-total amount. The total purchase amount also appears at the bottom of the shopping cart.
My Wish List
[My Wish List] helps you save the products you would like to buy. You can create multiple wish lists according to your own needs and wants. You can add the product into the wish list by clicking [Add to Wish List] on Product Detail Page, or by pressing the star icon next to the product on Category Listing Page. To view your wish list, you must be logged in, select Account Info and find [My Wish List] on left menu. A shortcut is also next to the [Shopping Cart].
How to Checkout:
Click [Checkout] at the bottom of the shopping cart.
Take a moment to review all of the items you have placed in the [Shopping Cart]. If you are ready to pay, select your preferred payment method on the left panel. Then click to input your delivery and billing information. Click again to check the delivery and billing information. If the information is correct, click . Your order will be processed once your information has been verified.
Order Confirmation:
Once the order is confirmed, an online receipt will be shown. You can print this page for your records. You will also receive a confirmation email immediately. If you wish to review your order, visit [Order Records & Tracking] in the Account Info.
Payment Options:
We accept Visa, MasterCard, and American Express. The single order amount must be equal or greater than HK$50. The upper limit of purchase on this website is HK$10,000 per transaction if you pay with a credit card. If you are paying with a credit card, please enter the card number without spaces or dashes. The maximum points redeemed per each order payment are equivalent to HK$2,000. The payment limit by eVoucher is HK$2,000 per order.

We also offer Verified by Visa / MasterCard SecureCode, which is available at PARKnSHOP.com. Verified by Visa / MasterCard SecureCode is a service that will let you use a personal password with your Visa / MasterCard, giving you added assurance that only you can use your Visa / MasterCard to make purchases over the Internet.
Delivery Schedule:
Convenient delivery schedule
The following delivery and self-pick-up time slots are available for different regions.
Hong Kong Island & Kowloon
Order Time Earliest Delivery Timeslot
0:00 am - 11:00 am 7:00 pm - 10:30 pm on the same day
11:01 am - 3:00 pm 11:00 am - 3:00 pm on the next day
3:01 pm - 11:59 pm 7:00 pm - 10:30 pm on the next day
New Territories [Includes Tung Chung & Hong Kong International Airport]
Order Time Earliest Delivery Timeslot
0:00 am - 11:00 am 8:00 pm - 10:30 pm on the same day
11:01 am - 3:00 pm 12:00 nn - 5:00 pm on the next day
3:01 pm - 11:59 pm 8:00 pm - 10:30 pm on the next day
Ma Wan, Discovery Bay
Order Time Earliest Delivery Timeslot
0:00 am - 3:00 pm 12:00 nn - 5:00 pm on the next day
3:01 pm - 11:59 pm 12:00 nn - 5:00 pm on the day after tomorrow
Cheung Chau & Lantau Island [Self Pick-up]
Order Time Earliest Delivery Timeslot
0:00 am - 11:00 am Starting from 2:00 pm on the next day (Except order on Friday and Sunday)
11:01 am - 11:59 pm Starting from 2:00 pm of the second day following the order date (Except order on Friday and Sunday)
 
Notes:
  1. Our next day service only applies to office delivery orders.
  2. Order will be dispatched as soon as possible. The earliest delivery time would be the same day, or the latest within 7 days.
  3. For bulk purchases of more than one case, we will confirm the delivery date with you directly.
  4. In the event of a lift breakdown during delivery we will make arrangements to deliver the goods at another time.
  5. Delivery service will be suspended when the typhoon signal No.8 or above or the black rainstorm signal is hoisted. In this event customers will be contacted to re-schedule delivery time.
  6. If delivery is delayed, postponed or cancelled due to traffic, weather, different district or other factors, the Company shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or cancellation is within the control of the Company or not.

Charges
  1. Home delivery service is free when you spend HK$800 or more per order.
  2. Home delivery is available with HK$30 additional delivery charge for purchases less than HK$800 (including delivery to Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport).

Remarks
  1. Prices shown on PARKnSHOP.com may vary from those found in-store.
  2. The prices charged are those applicable on the day you order.
  3. Delivery service is only available in Hong Kong Island, Kowloon and New Territories and not available for the Outlying Islands, including Cheung Chau, Lantau Island (except Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport). No delivery service is available to the below areas: Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O. There is no overseas delivery service.
  4. Delivery service is not applicable to areas that cannot be reached directly by our vehicles.
  5. If no elevator service is available for premises, home delivery service will be made up to 3rd storey only (Counting from ground floor). An additional delivery fee of HK$40 per floor will be charged for the address located above the 3rd storey where no elevator service is available. Such additional delivery fee is to be paid in cash directly to the delivery driver when the items are delivered.
  6. As our vehicles cannot reach Big Wave Bay Village, Shek O without permission letters, the recipient must collect deliveries at designated location(s).
  7. Self pick up service is only available in stores in Cheung Chau and Lantau Island (except Ma Wan, Discovery Bay, Tung Chung and Hong Kong International Airport).
  8. Self pick up service is not applicable to purchase of fresh, frozen and chilled items.
  9. All orders are subject to confirmation of final availability and PARKnSHOP reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.
  10. Please note that all goods will be delivered as scheduled and to the best of our ability. We aim to deliver the goods when there is somebody in. We cannot accept responsibility for goods left outside at your request.
Order Records and Tracking:
To check your previous order records and the order status, select the [Order Records & Tracking] in the Account Info. A shortcut is also located at the bottom of [Shopping Cart]. Your order will be in any of the following statuses:

  • Order Processing
  • Order Confirmed
  • Picking in process
  • Delivering
  • Delivery Failure
  • Order Completed
  • Order Cancelled
  • Order Shipped
  • Returned
  • Refund

If you have any enquiries about your online order, please contact:
Tel: 2690 0948
Fax: 2186 3389
Email address: Parknshop.info@asw.com.hk
Office Hour: Mon - Sun 9:00a.m. - 10:00p.m.
 
 
 
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Gentle reminder :
To enjoy smooth shopping experience, maintain less than 10 wish lists and each list has 50 items in maximum.
To enjoy smooth shopping experience, maintain less than 10 wish lists and each list has 50 items in maximum.
The Wish List name you entered already exists. Please enter another name for the new Wish List.
Gentle reminder :
To enjoy smooth shopping experience, maintain less than 10 wish lists and each list has 50 items in maximum.
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