Can I place an order without registering?
No, you have to register as a member to place an order. However, you can still browse products and check out the PARKnSHOP website before you register. Registration is free and there is no obligation to shop after you have registered. Register now!
Why must I choose a delivery location before I shop?
PARKnSHOP stores in different districts stock different products. Products that are available in one district may not be available in another. By selecting your delivery district before you shop, you ensure that everything you order can be delivered to you.
How do I start shopping?
There are several ways to start selecting products:
How do I find special offers or promotions?
How is total purchase amount calculated when I order items by weight?
How do I checkout?
When you are ready to checkout:
Your shopping will be delivered to your door during the delivery time you select.
Is there any payment limit for online shopping?
For security reasons, the total cost of your order cannot exceed HK$10,000 if you are paying by Visa or MasterCard.
How do I use an e-coupon?
How can I check my order status and details of my previous orders?
How can I update my personal information?
How do I send my order to a different address?
You can send your orders to locations other than your registered delivery address(es). You can register as many delivery addresses as you like into your account for your future orders.
To add delivery address, follow these steps:
Alternatively, you can add a new address or change delivery district when you checkout, but the available quantity of the selected products in your shopping cart may be changed as you change the delivery district. Each district offers different product ranges and stock.
What should I do if I have forgotten my password?
How do I add products to my personal Wish List?
What browsers does PARKnSHOP.com support?
How can I set my screen resolution to 1024 by 768 pixels for the best browsing experience?
For optimal browsing and shopping at PARKnSHOP.com, we recommend that you use Internet Explorer 7.0 and set your screen resolution to 1024 by 768 pixels (minimum) with full color support.
If you use Windows XP / Windows 2000 / Windows NT:
What can I do if images or functions of the shopping cart have not loaded properly?
If you use Internet Explorer 7.0 or above, click [View] and then [Refresh], or press F5.
How does PARKnSHOP.com protect my personal information?
Your online shopping login and password are your first level of protection. On the technical side, we minimize unauthorized disclosure of your personal information by setting up a secure session between our web server and your web browser. This means your browser will automatically encrypt your login ID and password when you submit that information to us.
At the checkout, we establish another secure session so that any payment and delivery details you provide us are encrypted again.
What is a secure session?
Normally, web servers return webpage information to you via the HTTP protocol. Although suitable for general web surfing, HTTP is insecure and makes no attempt to hide information or verify that information has been transferred without being altered.
A secure session is one established through the HTTPS protocol. HTTPS uses industry-standard Secure Socket Layer (SSL) technology, which encrypts information sent between your web browser and our web servers so that it cannot be read by anyone else.
We automatically set up a secure session when you first login to PARKnSHOP, then again when you confirm your order.
When I login, I see dialog boxes talking about security. What are they?
Your browser has been configured to be secure and it is informing you that you are entering a secure session. It will also inform you when you leave a secure session.
What are cookies, and why does PARKnSHOP.com use them?
Some web browsers are configured to warn you if a page contains cookies, and will warn you every time a page attempts to use one. Cookies cannot harm your system or divulge any personal information about you, so it is safe for you to allow them.
We recommend that you configure your browser to allow cookies as you will not be able to shop at PARKnSHOP.com without them.