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Home FAQs
FAQs
FAQs
FAQs
Delivery
What delivery methods provided?
How long does it take to receive my order and how to enjoy free delivery?
What delivery time slots offered?
Where do you deliver?
Can i change the delivery address for my order?
Why cannot delivery my order to any PARKnSHOP store?
What special arrangement were made due to the COVID-19 pandemic?
Click & Collect
How can I get free Click & Collect service?
How long does it take to pick up my order?
What happens if i arrive late to collect my order?
Membership & Log In
How to apply MoneyBack member online?
When will I receive MoneyBack points after my order is completed?
What can i do if I have forgotten my password?
Can I place an order without registering?
How can I become MoneyBack VIP member?
How to shop
How to shop and place an order at PARKnSHOP eShop?
How can I add products to my shopping list?
How do I get notified when product is back to stock?
Promo Code
Why does it say "Please enter a valid coupon code" after entering the promo code?
Payment
What payment methods can I choose?
Is the payment secure?
Is there any payment limit for online shopping?
How to know if the payment transaction is successful?
Order
Can I change the information of my order, or cancel it?
Why I can't find the free gift from my shopping cart or order?
Review
How do I rate and review a product?
Can I edit or delete a review?
Why is my review not showing up?
How to report an inappropriate review?
Refund
Can I change the information of my order, or cancel it?
How can I report missing / wrong / defective items of my order?
Security and Technical FAQ
What browsers does PARKnSHOP.com support?
How can I set my screen resolution to 1024 by 768 pixels for the best browsing experience?
What can I do if images or functions of the shopping cart have not loaded properly?
What are cookies, and why does PARKnSHOP.com use them?
Why does PARKnSHOP use JavaScript?
Help
NEED HELP ?
PARKNSHOP.COM+(852)2690 0948Mon - Sun 9:00am - 10:00pm
PARKnSHOP retail stores+(852)2606 8658Mon - Sun 9:00am - 6:00pm
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