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Home Shopping Guide
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Home Delivery/ Click & Collect

Delivery Service

Convenient Delivery Schedule

We offer delivery service, details as below:

Hong Kong Island, Kowloon
Order Time Earliest Delivery Timeslot
Before 11:00am 7:00pm - 10:30pm on the same day
11:00am - 3:00pm 11:00am - 4:00pm on the next day
After 3:00pm 7:00pm - 10:30pm on the next day
New Territories (Includes Tung Chung & Hong Kong International Airport)
Order Time Earliest Delivery Timeslot
Before 11:00am 7:00pm - 10:30pm on the same day
11:00am - 3:00pm 12:00 noon - 5:00pm on the next day
After 3:00pm 7:00pm - 10:30pm on the next day
Ma Wan, Discovery Bay
Order Time Earliest Delivery Timeslot
Before 3:00pm 12:00 noon - 5:00pm on the next day
After 3:00pm 12:00 noon - 5:00pm of the second day following the order date

Notes

  • •    Our next day service only applies to office delivery orders.
    •    For bulk purchases of more than one case, we will confirm the delivery date with you directly.
    •    In the event of a lift breakdown during delivery we will make arrangements to deliver the goods at another time.
    •    Delivery service will be suspended when the typhoon signal No.8 or above or the black rainstorm signal is hoisted. In this event customers will be contacted to re-schedule delivery time.
    •    If delivery is delayed, postponed or rescheduled due to traffic, weather, different district or other factors, the Company shall not be liable for any loss or damage, no matter whether the factor which causes the delay, postponement or rescheduling is within the control of the Company or not.
    •    “Touchless” Delivery Service
    Due to the recent development of the COVID-19, to ensure safety of customers and reduce personal contact, PARKnSHOP.com has initiated “Touchless” Delivery Service by placing the ordered items at the doorstep of customer's designated address. Photos will be taken for confirmation of arrival. Prior to delivery, our team will call customers to confirm time of delivery and the doorbell will be rung to inform customer of collection.
    If there is any confirmed case(s) of COVID-19 at the provided delivery address, building within past 14 days or any hospital, our delivery team will contact customer to collect their ordered items at the lobby or main entrance of the building. Thank you for your understanding.

Charges

  • Home delivery service is free when you spend HK$500 or more per order.
  • Home delivery is available with HK$50 additional delivery fee for orders below HK$500 (including delivery to Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport).

Remarks

1. Delivery service is currently available in Hong Kong Island, Kowloon and New Territories and not available for the Outlying Islands, including
Cheung Chau, Lantau Island (except Discovery Bay, Ma Wan, Tung Chung and Hong Kong International Airport). No delivery service is available to the below areas: Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery and Tai O and areas that vans are restricted to access. No overseas delivery service is provided. Due to the epidemic, the delivery orders of hospital are limited to send to registration lobby only.
2. Delivery service is not applicable to areas that cannot be reached directly by our vehicles.
3. If no elevator service is available for premises, home delivery service will be made up to 3rd storey only (Counting from ground floor). An additional delivery fee of HK$40 per floor will be charged for the address located above the 3rd storey where no elevator service is available. Such additional delivery fee is to be paid in cash directly to the delivery driver when the items are delivered.
4. As our vehicles cannot reach Big Wave Bay Village, in Shek O without permission letters, customers are required to collect the order at designated location(s).
5. All “Supplier Direct” orders are handled and delivery by supplier directly, which will not combine with the orders of PARKnSHOP eShop. And supplier will contact you via phone / email that marked in the order record separately. Supplier will also charge certain amount for delivery free but can waive when meet the requirements of minimum spend.
6. To cancel the order, please contact our Customer Service Hotline at 26900948 / email to Parknshop.info@asw.com.hk not less than 48 hours prior delivery service.
7. Please note that all goods will be delivered as scheduled and to the best of our ability. We aim to deliver the goods when there is somebody in. We cannot accept responsibility for goods left outside at the customer's request.
8. We reserve the right to charge an additional delivery fee if the recipient fail to accept delivery at the nominated delivery time.
9. It is the responsibility of the customer to notify PARKnSHOP.com 24 hours before delivery of any change to the delivery address after placing the order.
10. We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

Help
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