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Refund/Replacement Policy

PARKnSHOP eShop Returns & Refunds Policy

•    If the items you receive have quality issues, please send email to Parknshop.info@asw.com.hk with your order no. and pictures of your item within 7 days upon receipt. Items must be returned with all the original tag, label and packaging.
•    Please note that only one refund request can be made per each order.
•    Items cannot be returned/refunded for non-quality reasons.
•    In exceptional case at our sole discretion, we may decide to refund the amount paid for the items returned. Currently, we offer 2 refund methods including
1. Refund to your eStore account as e-voucher, which can be used in your next purchase.
2. Refund to your relevant payment account which you applied to settle the payment or other means as agreed with you (Note: in case you decide to use Octopus App to receive the refund, it must be requested within 180 days after the transaction).
 You will receive a notification via your Octopus App and you are required to collect the refund account via your Octopus App within 90 days). The refund process will take above 4-6 weeks.

•    No refund service will be provided for Click & Collect order.
•    If there is any dispute, PARKnSHOP reserves the right of final decision.

PARKnSHOP Physical Stores & Refunds Policy

•    Please return / exchange the goods with the original receipt within 7 days of purchase. Products can only be refunded / exchanged within the store where they were purchased.
•    Please note that refund is only eligible for expired items or own-brand products. For other items with alleged quality issues, we accept product exchange or replacement.
•    This refund policy is not applicable to voucher / e-voucher / designated product. (For details, please refer to the T&C of related item.)
•    Cash will be refunded for purchases made with cash and Octopus card. For credit card payments, please present your original credit card and receipt to our staff for processing refund. Refund service is eligible to the original credit card and it will take 4-6 weeks to refund to your original account. For other payment methods, refund will be made using the same method as the original payment.
•    If there is any dispute, PARKnSHOP reserves the right of final decision.

PARKNSHOP.COM+(852)2690 0948Mon - Sun 9:00am - 10:00pm
PARKnSHOP retail stores+(852)2606 8658Mon - Sun 9:00am - 6:00pm
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